Need Assistance - What seems to be the issue?
- ORDER RELATED
- SIZE CLARIFICATION
- How do I track my order?
- How do I place an order?
- How do I place an order using bank transfer?
- How do I know, the date I would receive my order?
- Can I place an order on phone?
- The product that I wanted to order is no more available. What do I do?
- Can I change a product in an order, that I have already placed?
- Can I cancel my order, after it has been placed?
- Can I make use of an offer/ voucher, after the order has been placed?
- I do not like a product that I received, Can I return this product?
- I want to return a product, where do I send the product?
- I received a product last month, Can I return it now?
- Will you refund the shipping charges that I spent to send back the item?
- How would you issue a refund, after you receive the return?
- I got a gift voucher, for my returned product. How do I use this?
- I would like to add customization to my order, Can I do that now?
- Do you ship your products to all countries?
- Do the shipping charges vary from country to country?
- Is the shipping charge calculated on weight of the package?
- What are your shipping charges for deliveries inside India?
- What do you mean by Custom duty Charges?
- Why should I pay the custom duties?
- I have already paid shipping charges, Why would I pay custom duty or VAT?
- Would you be able to ship my products in different packages?
- What are the couriers you use to ship the products?
- Do you stitch products to sizes?
- How do I submit measurements, If I choose stitching?
- I want to change my measurements that I originally submitted, Can I change them now?
- I do not know how to take measurements. Can you stitch a standard size?
- What is a ready made stitched saree?
- Can I submit sizes through email or phone?
- When should I submit measurements, once I have placed an order?
- Where do I choose the size for a product?
- What are the different payment modes that I could choose to place an order?
- Can I pay by Wire transfer?
- How secure is my payment and the card details?
- My card has been declined, What do I do next?
- I have been charged twice, for a single order that I placed with you
- Can I pay for an order, after I have received the product?
- I have a gift voucher with me, How do I use the same?
- Can I use 2 vouchers in the same order?
- I forgot to use a gift voucher, while placing the order. Can I use it now?
We are committed to offering our customer the highest possible standards of ethnic wear and service and we will be happy to serve you. Feel free to share me your thoughts and experience.
Jyoti Prakash Mishra (JP)
Head - Customer Experience Team
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Head - Customer Experience Team