Any complaint with regards to damage or stains or stitching should be reported to our customer service team by emailing to care[email protected] or by calling at +1-732-456-6633 within 24 hrs of the receipt of the products. It’s also mandatory to email us the digital picture of the garments highlighting the problem area and the original tags
You can send back the item you have purchased to us in its original condition and tags in the same package within 7 days. Returns beyond that will not be entertained
Products reported for returns will be verified using the images uploaded by the customer. It’s mandatory to share the images to [email protected] and upload in the RAF form
Returns are accepted upon successful submission of the Return Authorization Form, available under our returns policy page, within 7 days from the date of receipt of the product.
We recommend you to use your respective local postal services with an AWB # only, in order to return and share the return shipping receipt to get the return charges reimbursed. (In case of an error from Cbazaar)
All reimbursements/compensations will happen in the form of store credits only.
How to Returns?
It’s mandatory to report the issue within 48 hrs to the Customer care team ([email protected]) by emailing the images/pictures of the product you wish to return showing clearly the problem area and the Presence of original tags which is must.
Returns is based on case to case basis hence do not initiate returns unless the customer care team responds back with the Return authorization email accepting the goods for returns. Returns without the same will not be entertained.
Step 1: Fill the self explanatory Return Authorisation Form to initiate the returns within 7 days from the date of receipt of the products. Step 1 is mandatory!
Step 2: Attach images with the product tags as Mandatory, and the images of problem area of the items you wish to return and submit the online Returns Authorization Form.
Step 3: Our Feedback Expert will review the returns request and revert within 48 hrs with the most viable solution!
Returns initiated after 7 days from the date of delivery of the product will not be eligible for returns. In case of any products received at our return center will undergo deduction of 25% of the product/order cost (returns post 7 days from date of receipt of the product)
Customers are requested to attach the images in Returns authorization form as per the reason reported for return. Ex: In case of bust size issue, kindly place the garment on a flat surface with an inch tape (for measuring) exactly one inch below the armhole and measure the garment from left corner to right and take the picture.
To e-mail our customer support team for any clarifications, please Click Here
Any complaint with regards to damage or stains or stitching or any other should be reported to our customer service team within 24-48 hrs of the receipt of the products. Customers are requested to share few digital picture of the returning product to help us examine the merchandise and provide quicker resolution
Terms and Conditions:
Returns are accepted only upon successful submission of the Return Authorization Form.
The customization charges & shipping charges are non-refundable for customized/Tailored products (In case the issue was not from Cbazaar end)
Design it Yourself (DIY) products, custom made/stitched clothing, including readymade stitched Sarees or Sarees stitched with custom blouse, Jewels, are not eligible for Returns!
We do not accept any returns initiated post 7 days from the receipt of the product.
Products purchased under a clearance sale will not be eligible for returns!
All products should be returned in original condition with their tags intact as attached in the dress. Presence of original tags is a must to accept returns and initiate the refund process
In case of identifying that the product was used and returned (by presence of body odour & perfume), 25% of the product cost will be deducted, inspite of returns within timelines.
In case of garments identified as used and returned post 7 days from the receipt of the product, will not be eligible for returns.
It’s mandatory for the customer to email us few images/pictures of the products they wish to return. This will help us review the case and provide immediate solution.
Customers are required to report non delivery of any shipment within 7 days from the delivery date in order to track the shipment. Non adherence to this will be considered as the product is delivered.
Refund on Returns:
At any point of time the refunds will not exceed the actual value of the product cost.
For orders placed using Bank Transfer payment method, the refunds would be issued only as gift Vouchers in full, without any deductions!
Upon identifying that the product had no reason for return, there shall be a deduction of 10% of the product cost (with min value as 10 USD), shipping charges & customization charges (in case of customized product) towards processing & handling fees.
Refund on returns from Canada & Europe will not include the custom charges which were initially paid by Cbazaar at the time of delivering the product, as the duties paid were to the local government.